Overview
In order to exercise your right of cancellation correctly, please let us know by email that you wish to return your order. We will send you an acknowledgement of receipt of your cancellation by email.
Our refund and returns policy lasts 14 days. If you buy goods or services from us, you have the right to decide within 14 days of delivery or entering into the agreement that you do not want to keep the goods. You can then return your order without having to pay anything extra and without having to give any reasons. Within 14 days of receiving your returned order or your message indicating that you wish to cancel the agreement, we will refund you the full purchase price using the same payment method you used to pay. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
The direct costs of returning the goods are at your expense. We will indicate the cost price of this or make an estimate, if this cannot reasonably be calculated in advance.
Before making the refund, we will wait until we have received the goods back or until you have sent us proof that you have returned the goods, whichever comes first.
During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to return the goods as described above, you may only unpack or use them insofar as necessary to assess whether you wish to keep the goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all the accessories that came with it .
Perishable goods such as newspapers or magazines cannot be returned. Additional non-returnable items:
- downloadable software products
- book with obvious signs of use
- any item not in its original condition, is damaged or missing parts for reasons not due to our error
- any item that is returned more than 14 days after delivery
To complete your return, we require a receipt or proof of purchase.
You can return your order by post or courier. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@expertisenews.be.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@expertisenews.be and send your item to Expertise BV, Holsbeeksesteenweg 309, 3010 Kessel-Lo.
Shipping returns
To return your product, you should mail your product to Expertise BV, Holsbeeksesteenweg 309, 3010 Kessel-Lo.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at mail@expertisenews.be for questions related to refunds and returns.